Chronic mould issue -Ramsden Estate - When Carol Denyer stepped in as an advocate, things finally started to change. She liaised with London Assembly representatives to lobby Hyde Housing to offer a property to Lisa and her child after her husband passed suddenly.
"When my late partner and I were struggling with serious damp and mould issues in our home, we felt completely stuck and unheard. It was affecting our health and our family, and despite raising concerns, nothing seemed to move forward. From the moment Carol Denyer stepped in as our advocate, things finally began to change.
Carol took the time to listen, understand our situation, and treat us with compassion and respect. She contacted our housing association on our behalf and involved Bromley Environmental Health, who carried out an inspection and made clear recommendations. Although progress slowed after my partner sadly passed away, Carol Denyer continued to support me during an incredibly difficult time and helped push matters forward again when I felt overwhelmed.
Carol took the time to listen, understand our situation, and treat us with compassion and respect. She contacted our housing association on our behalf and involved Bromley Environmental Health, who carried out an inspection and made clear recommendations. Although progress slowed after my partner sadly passed away, Carol Denyer continued to support me during an incredibly difficult time and helped push matters forward again when I felt overwhelmed.
Because of her persistence, the housing association began carrying out work that should have been done long ago, and I was added to their internal housing bidding system, giving my family renewed hope for a safer and healthier home.
Her support made a real difference at a time when I felt vulnerable and alone. I will always be grateful for her determination, kindness, and willingness to stand up for residents who need a voice."
Lisa from Orpington